FAQ

Who is RaymaxUS?

Welcome to RaymaxUS, your one-stop shop for high-quality fitness apparel, activewear, and gear! We're dedicated to providing safe, reliable, and innovative products that exceed your expectations. From stylish workout clothes to essential fitness accessories, we've got everything you need to elevate your performance and achieve your goals. Shop with confidence and experience the RaymaxUS difference!

Can I modify or cancel my order after placing it?

All orders are final. Upon ordering, we aim to dispatch it promptly to your address. It may not be canceled after ordering during an active business day. We cannot guarantee any cancellations or modifications after placing your order.

What payment methods do you accept?

We accept credit or debit cards, PayPal, Apple Pay, Amazon Pay and Google Pay. Rest assured, our checkout process is secure and encrypted for your safety.

Do you ship internationally?

Affirmative, we deliver to numerous countries globally. Costs and timelines for shipping abroad are computed during checkout.

How long does shipping take?

Delivery times within the U.S. usually take 4-9 business
days.

Outside U.S. it would take 20-30 days.

Orders ship from multiple warehouses. Slight delays may occur during busy periods. We’ll notify you by email if there's any major holdup.

Do you offer free shipping?

As an offer, Free shipping is available for purchases within the US.

International orders may incur extra shipping costs.

How to track my order?

Upon shipping, an email will be sent to you containing a tracking number. Utilize this number to monitor the status of your package via the shipping company's website (e.g., UPS, USPS) or universal tracking services like 17track.net.

What happens if the estimated delivery time passes and I still haven’t received my order?

For orders not received within the estimated delivery time, kindly contact us promptly with your order number to expedite the delivery process.

Reach us via email at raymax.store.us@gmail.com or through the contact page.

What do I do if my product arrived damaged?

If your item arrives damaged, please report it within 14 days of delivery by submitting clear photos through our Initiate a Return Form.

You can also email us at raymax.store.us@gmail.com

Once verified, we’ll issue a free replacement or full refund — no return needed in most cases.

What is the return policy?

We offer a 14-day return window for items that arrive damaged, defective, or incorrect.

To begin, simply Initiate a Return Here or contact us at raymax.store.us@gmail.com. You can also reach us via Live Chat or the Contact Us page.

If approved, we’ll process your refund — no return needed in most cases.