Return & Refund Policy

At RaymaxUS, we take pride in delivering high-quality products and customer-first service. To ensure clarity and confidence, we’ve outlined our return and refund policy by product type below.

Apparel & Activewear

All apparel and activewear items are made to order. These products are created specifically for you once the order is placed.

We do not accept returns or exchanges for:

  • Incorrect sizing chosen by the customer
  • Change of mind or preference

We do accept returns or replacements for:

  • Products that arrive damaged
  • Manufacturing defects
  • Significant printing errors

If your item qualifies, we will issue a free replacement or full refund, based on your preference.

Accessories, Gear & Non-Apparel Products

Items such as bags, accessories, fitness gear etc. may not be made to order, but they are still held to our strict quality standards.

Returns are accepted only in the case of:

  • Product damage upon arrival
  • Manufacturing defects

Returns are not accepted for customer error or change of mind.

Return Eligibility & Timeframe

To be eligible for a return or replacement:

  • You must contact us within 14 days window of receiving your order
  • You must provide your order number
  • You must submit clear photos showing the issue

How to Start a Return or Report an Issue

To initiate a return or request support, please contact us through any of the following:

Once we verify the issue, we will guide you through the next steps. In most cases, you will not be required to physically return the item. If a return is necessary, we will provide a prepaid return label and instructions.

Non-Returnable Conditions

We are unable to offer refunds or replacements in the following cases:

  • The return request is submitted more than 14 days after delivery
  • The product was damaged after delivery
  • The issue falls within accepted production tolerances (e.g. slight color variation or minor design shifts)
  • The wrong size was ordered without reviewing our provided size chart

Our Commitment

RaymaxUS is committed to your satisfaction. If something doesn’t feel right about your order, reach out to us — we’re here to help, and we’ll always aim to make it right.